Refund policy

For a refund, contact us at care@varahis.com. If approved, your refund will be initiated within 48 hours and credited back to your original payment method within 3-5 business days.

Note: All products sold on www.varahis.com are non-returnable.

Refund requests:

Requests for refunds or replacements should only be made via email to care@varahis.com using the same email address that was used for placing the order. Requests from a different email will not be prioritized.

Eligibility for refund:

  • Refunds must be requested within 24 hours of receiving the product.

  • Only damaged or spoiled items are eligible for refunds.

  • Items like cookies and macaroons may have minor breakages due to their delicate nature and cannot be refunded.

Customs and packaging issues: Varahi's is not responsible for any damage caused during customs inspection. No refunds will be provided for damages or leakages that occur during customs clearance.

Product restrictions:

  • Dairy products: Milk-based items cannot be shipped to the UK or Europe. We will offer an alternative product or provide a refund within 5 business days if a substitute is unavailable.

  • Nuts: Products containing nuts cannot be shipped to the UK due to customs regulations. We will provide an alternative or issue a refund within 5 business days if needed.

How to request a refund: 

We will notify you once we’ve reviewed your refund request. If approved, your refund will be processed within 3-5 business days.

Order modifications: 

If you used a coupon for your order and found a better offer, requests for a refund of the difference must be made within 3 hours. Refunds won’t be issued if the order is already packed or dispatched.

Unattended deliveries: 

If the customer does not respond to delivery attempts, we will reschedule once. If there’s no response after the second attempt, no refund will be issued.

Return policy:

Returns are not accepted even for damaged or incorrect items. Please send photo proof of damages to care@varahis.com for a refund claim. If approved, refunds will be processed for spoiled or missing items.

Cancellation policy:

  • Cancellation requests must be made within 3 hours of order placement for a full refund.

  • After 3 hours, a 50% fee applies as the preparation and packaging process may have started.

  • If Varahi’s cancels your order due to stock or shipping issues, a full refund will be issued.

Cancellation requests must be made via email to care@varahis.com. Requests through social media or phone calls will not be considered unless confirmed by our team.

Duties and customs: 
  • The customer is responsible for any duties in the UK, Europe, Canada, and other listed countries.
  • Varahi’s will assist with customs clearance but cannot expedite the process.

For questions or concerns, email us at care@varahis.com